Service Support
Ref: YN3WQYWe are seeking Service Support Specialists for application operations and support to public bodies, keeping the digital services delivered available and continuous.
Responsibilities
- Handle service requests and first/second-level incidents on applications and digital platforms
- Monitor service availability and escalate anomalies to the technical team
- Support application and middleware operations (deployment, configuration)
- Produce periodic reports on service performance and contractual KPIs
- Liaise with technical contacts at public bodies to manage requests
Requirements
- Minimum 6 years of professional experience, of which at least 3 in service support / operations roles
- Knowledge of ITSM platforms and incident management processes
- Experience in application operations environments (application management, monitoring)
- Ability to communicate technically with public sector end users
- Knowledge of monitoring tools (Zabbix, Grafana or equivalent) is a plus
Where no degree is held, 4 additional years of professional experience in application services are considered equivalent, of which at least 2 in the specific role.
Selection process for this role
Apply via the "Apply now" form above, attaching your up-to-date CV in PDF format, preferably using the European CV format (Europass) unless the client requests a different template during the selection process. Interviews for this role are held remotely.
Our positions are open to everyone, regardless of gender, age, origin or background. We're looking for people who are passionate about digital and want to make their mark.