Service Specialist
Ref: N4TERAWe are looking for Service Specialists to run second-level technical support on business-critical public sector application platforms, with the analytical skill to resolve complex issues.
Responsibilities
- Handle second-level incidents and technical support requests on web applications and cloud platforms
- Analyse complex technical issues in depth (application stack, database, integrations)
- Produce technical analysis and problem resolution documentation (RCA, knowledge base)
- Work with the development team to resolve critical bugs and regressions
- Ensure the service levels (SLAs) defined in the contract are met
Requirements
- Minimum 8 years of professional experience, of which at least 4 in second-level technical support
- Thorough knowledge of the web stack (Java EE, application servers, PostgreSQL/Oracle)
- Experience with ITSM tools (ServiceNow, Jira Service Management or equivalent)
- Advanced troubleshooting skills on cloud environments and containerised applications
- Knowledge of ITIL v4 processes is a plus
Where no degree is held, 4 additional years of professional experience in application services are considered equivalent, of which at least 2 in the specific role.
Selection process for this role
Apply via the "Apply now" form above, attaching your up-to-date CV in PDF format, preferably using the European CV format (Europass) unless the client requests a different template during the selection process. Interviews for this role are held remotely.
Our positions are open to everyone, regardless of gender, age, origin or background. We're looking for people who are passionate about digital and want to make their mark.